Salesforce Administrator

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THE OPPORTUNITY
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Reinvestment Partners is seeking a Salesforce Administrator.


Reinvestment Partners is a nonprofit agency based in Durham, North Carolina, with a mission to foster healthy and just communities by empowering people, improving places, and influencing policy. We are a team of creative and strategic thinkers and doers that seek to address the problems of poverty and social injustice in the areas of food, housing, community development, health, and financial services.

The Salesforce Administrator will oversee and manage our Salesforce Platform while also contributing to overall organization-wide technology planning.

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RESPONSIBILITIES AND DUTIES
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Salesforce Administrator Responsibilities

  • Oversee and assist in the day-to-day configuration, support, maintenance, and improvement of our CRM platform
  • Serve as primary system administrator for the Salesforce environment
  • Manage Salesforce security, including profiles, roles, sharing rules, workflows, and groups
  • Oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions and public groups
  • Manage and own relationships with cross-functional teams and vendors to develop product strategy and drive desired outcomes
  • Support all administrative functions including user account maintenance, reports and dashboards, workflows, approval processes, and other routine tasks
  • Complete regular internal system audits and prepare for upgrades
  • Manage data feeds and other integrations
  • Coordinate the evaluation, scope, and completion of new development requests
  • Assist in training new users, and grow the Salesforce skill set across the organization
  • Make recommendations and design solutions that improve user experience, expand platform utilization, and align with the overall organization strategy
  • Proactively identify new opportunities to support additional business processes or functions
  • Research changes in upcoming versions of Salesforce in order to provide recommendations that enhance productivity
  • Create and maintain reporting that meets management requirements and efficiently conveys key performance indicators in multiple areas of the company
  • Create and maintain documentation for users, processes, approval processes, and workflow
  • Document system requirements, including validation rules, process builder, automation, record types, encryption, workflow, approval processes, and triggers
  • Identify the appropriate third-party products/applications and determine when it is appropriate to include external application developers to meet business requirements and timelines
  • Work with third-party vendors and Salesforce premier support to resolve issues
  • Remain current on Salesforce best practices, technologies, and certifications
  • Additional related responsibilities as assigned

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KNOWLEDGE, ABILITIES, AND SKILLS
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  •  2-4 years experience in the administration and maintenance of Salesforce systems
  •  Experience in performing Salesforce upgrades and ensuring successful integration
  • Familiarity with the creation and configuration of Salesforce and/or Tableau dashboards and reporting
  • A track record of working successfully as a member of a team and taking initiative to own individual projects
  •  Advanced excel skills and excellent written and verbal communication
  • Passion for social justice work and a strong desire to make a positive impact in the field
  •  A bachelor’s degree in computer science is preferred

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    SALARY
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    Salary range is $70,000 - $85,000 annually and benefits include health, dental, vision, and retirement benefits.

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    HOW TO APPLY
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    Submit your cover letter and resume via our online Employment Application form.

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    Reinvestment Partners values a diverse workplace and strongly encourages women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

    Reinvestment Partners is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

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