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Consumer Protections

Advocacy & Research

The subprime crisis revealed why the goal of realizing a fair and just financial system must go beyond merely providing access to loans and services. Consumers only benefit when they can trust that the financial products they use will be safe and reliable. We seek to enhance consumer protections in all of our work.

On February 15, 2016, we wrote a letter to the FDIC addressing our concerns with the new high-cost installment loans offered by Republic Bank of Kentucky in partnership with Elevate Credit. The letter also addressed Republic’s Refund Advance product, a new tax-related refund loan. Click below to read:

The following report on mortgage servicing reviewed complaints made by North Carolina consumers:


  • Capital Bank
  • City of Durham EWD
  • NC Housing Coalition
  • NC Housing Finance Agency
  • Triangle Community Foundation
  • United Way of the Greater Triangle
  • UNC - Chapel Hill
  • Wells Fargo
  • Z. Smith Reynolds Foundation
    Z. Smith Reynolds Foundation
  • Equal Housing Opportunity
  • BB&T
  • Blue Cross and Blue Shield of North Carolina Foundation
  • The Burt's Bees Foundation
    The Burt's Bees Foundation