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Consumer Protections

Closeup photo of a brown leather wallet with three credit cards and a ten dollar bill showing. The credit cards stick out of slots on the right side of the wallet; they are teal, blue and white, and red and white. The edge of the ten dollar bill sticks ou

Advocacy & Research

The subprime crisis revealed why the goal of realizing a fair and just financial system must go beyond merely providing access to loans and services. Consumers only benefit when they can trust that the financial products they use will be safe and reliable. We seek to enhance consumer protections in all of our work.


On February 15, 2016, we wrote a letter to the FDIC addressing our concerns with the new high-cost installment loans offered by Republic Bank of Kentucky in partnership with Elevate Credit. The letter also addressed Republic’s Refund Advance product, a new tax-related refund loan. Click below to read:


The following report on mortgage servicing reviewed complaints made by North Carolina consumers:

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  • Fifth Third Bank
    Fifth Third Bank
  • First Horizon
  • Kate B Reynolds Charitable Trust
  • Mecklenburg County
  • North Carolina Housing Coalition
  • North Carolina Housing Finance Agency
  • Pacific Western Bank
  • Pinnacle Financial Partners
  • The Rockefeller Foundation
  • Truist
  • The University of North Carolina at Chapel Hill
  • Wells Fargo
  • Equal Housing Opportunity
  • Bank of America
  • Blue Cross and Blue Shield of North Carolina Foundation
  • City of Durham Economic & Workforce Development
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