When we ask clients to write a few words about their experience with us, we leave them alone to write whatever they're comfortable with. Our client-services staff rarely pauses to read the comments. Instead they move on to make the next phone call or file another application, because there are always folks in need.
We're grateful for these kind words from Lynette in Durham. We won't get an award for "best agency," but we're glad our clients feel that way about us. We helped Lynette with a loan modification back in 2016, and this year helped her get NC Foreclosure Prevention Funds after suffering a divorce and job loss.